Privacy Policy
Who we are
Crest & Character is an Australian website and personal-brand studio operated by Poles Moshi as a sole trader, ABN 76 263 004 687. Contact hello@crestandcharacter.com.au for privacy questions, requests or complaints. Updated 14 November 2026.
Information we collect
When you enquire, we collect your name, email address, optional phone number, agency, service area, package/design interests and message. Our hosting provider also processes technical request information such as IP address and browser information for delivery and security. We use short-lived security cookies and pseudonymous rate-limit identifiers to prevent abuse. Please do not submit passwords, payment details, identity documents or sensitive personal information.
Why we use it
We use enquiry information to understand your request, prepare a response for human review, keep correspondence together, prevent duplicates and abuse, and provide services you later agree to. Selecting a package is an expression of interest only. Submitting this form does not create a purchase, onboarding or an automatic marketing sequence. If you do not provide the required contact details, we may be unable to respond.
Storage and service providers
Our site and enquiry records use Netlify hosting and storage. Zoho operates our business mailbox. Resend supports sending and receiving business correspondence. We share information with these providers as needed to operate these services, and may disclose it where required by law. Providers may process information outside Australia, including in the United States. Resend states that it stores message content, delivery logs and webhook data in the United States. Other provider locations and subprocessors are described in the provider information linked below. We do not sell enquiry information. Website form content is not sent to a billable AI service.
Security and retention
We use HTTPS, restricted owner access, validation and duplicate controls. No online system can be guaranteed completely secure. We retain enquiry records for handling correspondence, service administration, disputes and applicable record-keeping needs, and review whether information can be deleted or de-identified when no longer needed. Security logs and providers’ retention practices may differ. Ask us about a particular record or deletion request; we will assess it against any obligations to retain information.
Contact preferences
We respond to the enquiry you make; this is not consent to unrelated marketing. Tell us if you do not want further promotional contact, or if you want us to pause. We record those preferences for owner review and stop promotional follow-up. We do not use advertising trackers or analytics cookies on this website.
Access, correction and complaints
Email hello@crestandcharacter.com.au to ask what personal information we hold about you, request correction or deletion, or raise a privacy concern. We may need reasonable information to verify your identity; do not email identity documents unless a secure arrangement has been agreed. We will review your request and explain the outcome and any lawful limitation. If unresolved, you can seek guidance from the Office of the Australian Information Commissioner at oaic.gov.au. Applicable rights depend on the circumstances.
Provider information
Netlify: https://www.netlify.com/privacy/ · Zoho: https://www.zoho.com/privacy.html · Resend: https://resend.com/legal/privacy-policy . Contact us for clarification about the providers used for your enquiry. We update this policy if our practices materially change.